Multifamily companies face a precarious balancing act: accomplish more with less while delivering better value to renters. All the while producing healthy returns for investors, too. With fewer employees, rising costs, and pressure from renters companies simply can’t afford to do things as they’ve always been done.
We wanted to know what operational tasks bog associates down the most and how companies use technology to improve productivity. To accomplish this, we surveyed over 600 professionals about the efficiency of their multifamily operations. The research revealed two key findings:
1. Companies are moving towards automation, significantly saving time and money
2. Thanks to automation, time and money spent on administrative tasks has decreased
Building on these findings, this report presents a detailed analysis of the common trends we uncovered and provides recommendations for improving back-office operations, resident-focused operations, and staff retention. From fully automating rent collection to streamlining cumbersome workflows, you'll find opportunities to modernize your community and improve productivity. Unlock the potential for growth and achieve long-term success in a challenging industry. Start reading now!