Zego Utility Expense Management Services
Offload bill management and reduce the utility accounts payable burden with comprehensive utility expense management services.
Streamline the utility accounts payable process
The struggle is real if you manage your utility accounts payable in-house. From handling and auditing your multifamily utility bills and invoices, we manage the entire process for you so your team can focus on higher priorities. Zego’s Utility Expense Management services eliminate utility billing errors and reduce late fees, while providing you with the portfolio-wide transparency you need to grow your business. Invoice and payment details are automatically integrated into your accounting software along with business intelligence reports, so you can track trends and identify opportunities for savings.
Enjoy faster & more accurate utility expense management
With Zego’s Utility Expense Management software, streamline your utility bill management and accounts payable process & stop over-paying on utility bills for your multifamily properties.
Smart & automated workflows for your accounts payable
- Completely offload the time-consuming utility accounts payable process, adding valuable hours back to your staff
- Automate vacant unit cost recovery to catch every instance of utility theft, ensuring no utility expenses go unnoticed and improve cost recovery
- Invoice data integrates into accounting software, eliminating manual data entry
Gain tighter control over utility expenses with bill audits & tracking
- Stop utility billing errors that cost you thousands of dollars per year by leveraging precise utility bill audits that ensure accuracy and prevent overpayments
- Keep accounts in good standing when utility invoices are continually paid on time with automated processes that simplify accounts payable
- Get detailed reports and automatic notifications of anomalies, helping you identify issues early and make informed decisions
Increase NOI & enjoy more profitable properties
- Minimize late fees and incorrect charges with utility bill management services, ensuring timely and accurate payments
- Improve efficiency and identify savings opportunities by benchmarking utility expenses across your portfolio and tracking utility spend
- Recover money from utility theft by auditing utility bills and charging offending residents a penalty fee, helping protect your bottom line
A comprehensive multifamily utility audit program
Smarter billing error and anomaly detection
Thirty-eight percent of utility bills have an error in them. To make sure we catch every single one, Zego's utility bill auditing process uses a combination of automated triggers and personalized reviews to find things that are amiss.
Resolving billing disputes fairly and quickly
Trying to rectify billing errors is time-consuming, especially when managing the entire AP process in-house. We have the time to fight your battles, and make sure every billing dispute comes with a fair resolution.
Automated utility theft monitoring
We identify residents who fail to transfer utilities into their name and flag delinquencies within a day of the new billing cycle. Our software lets you customize grace periods, billing parameters, and penalties for repeat offenders.
1. We obtain your utility invoices
Zego auto-retrieves each property’s utility invoices from your providers, streamlining your utility invoice management process.
2. We review & audit utility bills
Our team conducts a thorough utility bill audit invoice by invoice. We audit everything for accuracy and any errors we find we will resolve on your behalf with the utility provider.
3. We pay & integrate
We pay your invoices on time and in full. Invoice details are integrated into your accounting software for complete visibility into utilities payable and expense management.
4. Communities thrive
Clients have seen a 90% reduction in the time spent processing utility bills, and have cut late fees and billing errors by 50%.
Virtually effortless utility expense management
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Automatic digital invoice receipt
No need to forward us your invoices. We digitally acquire each one. We keep tabs on what’s been received, and proactively track down ones that are missing.
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Bill auditing & resolution disputes
We go through each invoice line by line, searching for possible errors. And if needed, we dispute any errors on your behalf.
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On-time payments
Each invoice is paid on time ensuring no late fees accumulate and keeping your utilities accounts payable on track.
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Seamless integrations
Invoice information populates directly into your property management software, giving you full visibility into utility charges and payments.
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Reporting and benchmarking
Detailed reports let you benchmark how your properties’ utility expenses, consumption, and spend compare to other multifamily portfolios.
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Energy supply management
Simplify and streamline Energy Star and conservation reporting.
Welcome to your Zego Utility portfolio insights dashboard
When you know better, you work better. Our Portfolio Insights Dashboard gives you instant insights into your properties’ utility expense, spend, and recoupment metrics so you can reduce operating expenses and increase revenue. Benchmark property and portfolio performance, identify trends, and pinpoint anomalies with the help of our built-in business intelligence and reporting platform.
Enhanced vacant unit cost recovery
Residents don’t always transfer utility services into their name leaving property management companies months to realize they are footing someone else’s bill. With Zego’s vacant unit cost recovery system:
- Quickly identify vacant cost theft and bill residents who fail to transfer utilities into their name
- Recover vacant unit utility expenses and apply associated penalties to protect your bottom line
- Customize grace periods and billing parameters (by unit, utility type, etc.) and enforce penalties for repeat offenders to minimize future losses
Who we help
No matter what type of portfolio you have, Zego’s Utility Expense Management services free you from the burden of collecting and paying your properties’ utility bills. We support:
- Multifamily
- Single family
- Corporate housing
- HOA
- Student housing
- Build to Rent communities
- Manufactured housing
See what our clients have to say about utility management
The platform perks you get with Zego Utility Expense Management
Modern & intuitive user experience
Many proptech platforms were built in a different era and come with clunky front-end user interfaces. Zego’s Utility Expense Management platform features a modern and highly intuitive user experience with elegant workflows that automate utility tasks for your staff.
World-class service & support
We hang our hat on delivering personalized support and strategic guidance that you won’t find anywhere else. We are a four-time winner of the Stevie Award for Client Support, and we offer 24x7x365 resident support. Our proactive Client Success Advocates provide best practices and recommendations to ensure you are getting full value from the platform.
Seamless integrations
With 20 years of building and maintaining property management systems integrations, we provide the best integrations in the industry. Our seamless connections into your accounting software save your staff time and eliminate the need for manual workarounds.
Enterprise grade security
We know how important the security of your data is to your company and residents. Zego’s technology and internal processes greatly minimizes security risk. To be sure of this, we commission an annual SSAE18 review from an external security specialist. These security experts review our processes and confirm that we have the highest standards in place for controls, procedures, and processes.
We also adhere to a strict set of rules and best practices that are designed to protect and safeguard customer card data (PCI Compliance). For sensitive data that flows through our system, we use 256-bit encryption, one of the most modern and secure encryption methods available.
Chat with a Zego expert about your utility management
With Zego’s Utility Expense Management services, simplify your accounts payable workflows, reduce billing discrepancies and late fees, and gain complete visibility into your utility expenses. Schedule a demo with Zego today to see how effective bill auditing can drive measurable savings for your portfolio.